Company Description:
OUR LOYALTY IS TO OUR CUSTOMERS. You are the people who are the most important to us. We will always try our best to satisfy you. The workmanship of all our apparatus is always guaranteed. We will gladly replace a defective item. Our return policy prohibits you from sending anything without an authorization. Call first for return authorization. When you purchase a magic trick, you purchase a secret. You can't return a secret! All Sales Final. We try to describe our items in a fair and true way. If you are a beginner to this wonderful hobby ask us about an effect before you buy it. We will give you honest answers to how easy or difficult the effect will be for the average person to learn. We do not recommend fire of chemical magic to anyone who is not a professional. We never knowingly sell fire or chemical magic to children. Parents need to supervise their children in whatever they purchase. Once an effect leaves our building we have no control how it is used. Therefore we accept no liability on a product's use of misuse. Prices sometimes change. We will make every effort to adhere to the prices in our catalogue. However the prices are subject to change without notice. If we are out of an item and expect it in shortly we will charge you for the item and send it to you freight prepaid when it arrives at our shop. If we feel that the item will not be in for a while, we will back order the item without charging it to you. When it comes in we will send it at a reduced freight charge and charge you for the item at that time. If you prepay an item and we do not have it in stock or expect it in the near future. We will issue a credit that is good on anything else. If you want a refund for an item under this circumstance just send back the credit and a short note. We send 98% of our orders out the same day. We have nearly all the items in this catalog in stock at all times. We are sometimes at the mercy of other manufactures when we back order an item. We accept most credit cards including Visa, Master Card, American Express and Discover. We extend credit only to Wholesale Accounts that have established themselves with us. To get our wholesale catalog you must send us your tax number on a business letterhead. You must buy quantities of an item to receive wholesale prices.
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I lose respect for any businessman who degrades his competition with a statement like..... "If you had bought this at **** **** place he would hang up on you and not do anything" It was after I mentioned you have my money and my prop. I have nothing, but the hope you would make this right. Guess I should be thankful that he did send me something.
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However, when I went into the shop it was a totally different story. Harry was downright mean to the young man working there, putting him down in front of customers and telling him "Don't make me tell you again..." regarding little details.
Employees can have differences, but they should be solved after hours, not in front of customers.
Also, Harry was always trying to sell me something that I didn't want. I told him I was into mentalism and he tried to sell me everything else under the sun.
I also noticed that they were manufacturing their own versions of copyrighted packet tricks and some other effects. Ethics in magic are dying, but for dealers to participate in that slow death is not something i want to take part in.
Pros: Nice selection
Cons: Employees that sell you ANYTHING you don't want, and then are rude with each other about it all.
My wife had to go outside while I checked out the shop; she couldn't handle the obnoxiousness of the three guys bantering back and forth, trying to be funny. I lasted another 15 minutes and had to leave also.
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thread for a certain magic effect, They sent me the wrong thread (thin kind). I called Daytona to tell them they sent wrong thread. I was told to send it back...So I did. I called 2 weeks later to see what happened. They told me they got package but thread wasn't in there? I was told I would have to buy it again for them to send it? Let me see...they send wrong thread, it gets lost in mail...I have to buy again....That's not a professional way to treat a repeat customer over a $10 item. You make your decision..............